Versand
Shipping Policy
Last updated: August 11, 2026
Thank you for shopping at seapm.shop.
This Shipping Policy explains our delivery destinations, shipping costs, estimated delivery times, tracking, delivery problems, and related customer rights.
1. Shipping Destination
We currently deliver orders throughout Germany.
Delivery availability may depend on the product, delivery address, carrier restrictions, and applicable safety or transportation regulations.
If an address cannot be served, we will notify the customer without undue delay and refund any payment received for the unavailable delivery.
2. Free Shipping
We offer free standard shipping throughout Germany.
There is no minimum order value required for free standard shipping.
Any optional premium, express, scheduled, or special freight service and its price will be clearly displayed before the order is submitted.
Customers will not be charged undisclosed delivery fees.
3. Estimated Delivery Time
The estimated delivery time within Germany is:
5–14 business days
This estimate includes normal order handling and transportation time and begins after the order has been confirmed.
Business days are Monday through Friday, excluding German public holidays.
Delivery may take longer during:
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Public holidays
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Peak shopping periods
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Severe weather
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Carrier disruptions
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Product shortages
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Remote-area deliveries
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Safety or regulatory inspections
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Events outside our reasonable control
Delivery estimates are not guaranteed delivery dates unless a specific date has been expressly agreed as binding.
4. Order Confirmation
After placing an order, the customer will normally receive an order-confirmation email containing the order number and purchase details.
Please review the confirmation carefully and contact us immediately if any information is incorrect.
If an order cannot be accepted or fulfilled, we will notify the customer and refund any payment received for the unavailable products.
5. Order Processing
Orders are processed on business days.
Orders placed on weekends or German public holidays will begin processing on the next business day.
We may carry out reasonable payment, address, fraud-prevention, or product-availability checks before dispatch.
If additional information is required, we will contact the customer using the email address supplied during checkout.
6. Tracking Information
Where tracking is available, the customer will receive a shipping-confirmation email containing a tracking number or tracking link after the order has been dispatched.
Tracking information may require additional time to become active after the carrier receives the parcel.
Some large, specialised, or freight deliveries may use appointment-based tracking instead of standard parcel tracking.
7. Multiple Parcels
Orders containing multiple products may be delivered in separate parcels.
Separate parcels may:
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Arrive on different dates
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Use different carriers
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Have different tracking numbers
Customers will not be charged additional standard shipping fees because an order is divided into several parcels.
The statutory withdrawal period for products delivered separately normally begins when the customer receives the final product from the order.
8. Delivery Address
Orders will be delivered to the address provided during checkout.
Customers are responsible for checking that the following information is complete and accurate:
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Recipient name
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Street and house number
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Apartment, unit, or company information
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Postal code
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City
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Email address
Please contact us immediately if an address error is discovered.
We will attempt to correct the address before dispatch, but changes cannot be guaranteed after processing or shipment has begun.
We are not responsible for delays caused by incorrect or incomplete information supplied by the customer. Mandatory consumer rights remain unaffected.
9. Address Changes After Dispatch
Once an order has been dispatched, address changes may not be possible.
If the carrier supports redirection, additional verification or charges may apply. Any charge must be disclosed before the customer agrees to the redirection.
Customers should not independently redirect high-value or freight shipments without first contacting us.
10. Delivery Attempts
The carrier may:
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Deliver the parcel directly to the recipient
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Deliver it to an authorised household member
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Leave it at an authorised safe location
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Deliver it to a collection point
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Attempt delivery again
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Contact the customer to arrange delivery
Available options depend on the carrier and the delivery address.
Customers should follow the carrier’s tracking information and collect parcels within the stated collection period.
11. Unclaimed or Undeliverable Orders
If an order is returned because:
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The address was incorrect or incomplete
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The recipient could not be located
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Delivery was repeatedly unsuccessful
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The parcel was not collected
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Delivery was refused
we will contact the customer to discuss redelivery or a refund.
Refusing delivery does not automatically constitute a valid exercise of the statutory right of withdrawal. Customers wishing to withdraw should send us a clear withdrawal statement.
Any deduction for additional redelivery or return costs will only be made where legally permitted and where the costs were reasonably incurred.
12. Delayed Deliveries
If an order has not arrived within the estimated 5–14-business-day period, please contact us at:
Please include the order number and delivery address.
We will investigate the shipment with the carrier and provide an update.
Where required by law, consumers may set an appropriate additional period for delivery. If delivery still does not occur within that period, the consumer may be entitled to cancel the contract and receive a refund.
Mandatory rights concerning late or failed delivery remain unaffected.
13. Lost Parcels
If tracking has not updated for an unusual period or the carrier confirms that a parcel is lost, contact us immediately.
We may:
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Open an investigation with the carrier
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Send a replacement product
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Provide another appropriate remedy
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Issue a refund where legally required
Customers will not be required to bear the cost of a parcel lost before the risk of loss has legally passed to them.
14. Parcels Marked as Delivered
If tracking shows “delivered” but the parcel cannot be found:
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Check the delivery location and surrounding area.
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Ask household members, neighbours, reception staff, or building management.
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Check for a carrier delivery notice.
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Contact the carrier using the tracking number.
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Contact us if the parcel remains missing.
We will assist with an appropriate carrier investigation.
15. Damaged Deliveries
Please inspect the parcel and product as soon as reasonably possible after delivery.
If the parcel or product is damaged, contact us at hoan8913d7364@gmail.com and provide:
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Your order number
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A description of the damage
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Photographs of the outer packaging
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Photographs or videos of the damaged product
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Photographs of the shipping label, where available
Keep the product, packaging, and included materials until we provide instructions.
Failure to report damage immediately does not remove mandatory statutory rights.
Confirmed damaged products will be handled in accordance with our Return and Refund Policy and the applicable statutory legal guarantee.
16. Incorrect or Incomplete Deliveries
If you receive the wrong product or your order is missing products, accessories, manuals, cables, or other included components, contact us at:
Please provide your order number and details of the incorrect or missing items.
We will arrange an appropriate replacement, completion of delivery, return, or refund without additional cost where legally required.
17. Large or Freight Products
Large, heavy, or specialised products may be delivered by a freight carrier.
The carrier may contact the customer to schedule delivery.
The customer must ensure that:
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The delivery address is accessible
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Any required access instructions are provided
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An authorised person is available where an appointment is required
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The delivery location is suitable for receiving the product
Any delivery restrictions or additional agreed services will be disclosed before purchase or arranged with the customer.
18. Taxes and Import Charges
Prices and mandatory charges applicable to German consumer orders will be disclosed before the order is submitted.
Customers in Germany will not be charged undisclosed delivery, customs, or import fees.
If a legally required charge cannot be calculated in advance, the customer will be clearly informed before entering into the purchase contract.
19. Risk of Loss
For consumers, the risk of accidental loss or damage generally passes when the customer, or a third party designated by the customer other than the carrier, receives the goods.
Different rules may apply if the customer independently appoints a carrier that was not offered or identified by us.
Mandatory consumer protections remain unaffected.
20. Order Cancellation
To request cancellation before dispatch, contact us immediately at:
We will attempt to stop the order, but cancellation cannot be guaranteed after processing or dispatch has begun.
If the order has already been dispatched, eligible consumers may exercise their statutory right of withdrawal in accordance with our Return and Refund Policy.
21. Contact Information
For shipping questions, tracking assistance, delivery delays, lost parcels, or damaged deliveries, contact:
seapm.shop
ALBA Europe Holding Verwaltungs Public Limited Company
Knesebeckstraße 56-58
10719 Berlin
Germany
Commercial Register: HRB 204505 B
Amtsgericht Charlottenburg
Irish Companies Registration Office No.: 0640467
Email: hoan8913d7364@gmail.com