Widerrufsrecht
Return and Refund Policy
Last updated: August 11, 2026
Thank you for shopping at seapm.shop.
This Return and Refund Policy explains your statutory right of withdrawal, how products must be returned, how refunds are processed, and your rights if a product is defective, damaged, incomplete, or incorrect.
Nothing in this policy restricts any mandatory consumer rights under German or European Union law.
1. Seller Information
The seller and contractual partner is:
ALBA Europe Holding Verwaltungs Public Limited Company
German branch registered with Amtsgericht Charlottenburg
Commercial Register: HRB 204505 B
Irish Companies Registration Office No.: 0640467
Knesebeckstraße 56-58
10719 Berlin
Germany
Store: seapm.shop
Email: hoan8913d7364@gmail.com
2. Statutory Right of Withdrawal
Consumers purchasing products online generally have the right to withdraw from the purchase contract within 14 days without providing a reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.
If an order contains several products delivered separately, the withdrawal period begins on the day you receive the final product.
If a product is delivered in several parts or instalments, the withdrawal period begins on the day you receive the final part or instalment.
The statutory right of withdrawal generally applies only to consumers. It does not normally apply to customers purchasing primarily for business, trade, or professional purposes.
3. Exercising the Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision through a clear statement before the 14-day withdrawal period expires.
You may notify us by email or post:
Email: hoan8913d7364@gmail.com
Postal address:
ALBA Europe Holding Verwaltungs Public Limited Company
Knesebeckstraße 56-58
10719 Berlin
Germany
Your withdrawal notice should preferably include:
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Your full name
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Your order number
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The products you wish to return
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The date the products were received
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Your email address
You may use the Model Withdrawal Form at the end of this policy, but you are not required to use it.
Simply refusing delivery or returning a product without a clear withdrawal statement does not automatically constitute a valid withdrawal.
4. Return Deadline
After notifying us of your withdrawal, you must send the products back without undue delay and no later than 14 days after the day on which you notified us of your withdrawal.
Unless we provide a different authorised return address in writing, returns must be sent to:
ALBA Europe Holding Verwaltungs Public Limited Company
Knesebeckstraße 56-58
10719 Berlin
Germany
Please contact us before sending the product so that we can provide practical return instructions.
Do not send products to the manufacturer, supplier, shipping origin, or another address shown on the parcel unless we expressly instruct you to do so.
Failure to contact us or obtain a return number does not invalidate a consumer’s statutory right of withdrawal, provided that all legal requirements and deadlines are met.
We recommend using a tracked shipping service and retaining proof of shipment until your refund has been completed.
5. Condition of Returned Products
You may inspect and test a product only to the extent reasonably necessary to determine its nature, characteristics, and functionality, as you would normally be permitted to do in a physical retail store.
You may be responsible for any reduction in value caused by handling or using the product beyond what is necessary for inspection.
Please return all supplied items whenever possible, including:
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Accessories
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Cables and adapters
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Batteries and chargers
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Manuals and documentation
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Protective equipment
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Tools and attachments
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Promotional or complimentary products
Original packaging is recommended because it protects the product during transportation. However, the absence of original packaging does not automatically remove your statutory right of withdrawal.
No fixed restocking fee will be charged for a valid statutory withdrawal. A reasonable deduction may be made only for a proven loss in value caused by unnecessary or excessive handling, where permitted by law.
6. Return Shipping Costs
For a non-defective product returned because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the direct cost of returning products that can normally be returned by parcel post.
For products that cannot normally be returned by parcel post, please contact us before arranging transportation. We will arrange or authorise an appropriate freight collection and bear the direct collection cost.
We will also bear reasonable return shipping costs where:
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The product is defective
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The product arrived damaged
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You received the wrong product
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Products or accessories are missing
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The product materially differs from its description
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We expressly agreed to cover the return costs
Parcels sent cash on delivery without prior agreement may be refused.
7. Refunds Following Withdrawal
If you validly withdraw from the contract, we will refund all payments received from you for the returned products.
The refund will include the cost of the least expensive standard delivery method offered when the order was placed.
If standard delivery was free, no separate delivery amount will be refunded.
Additional costs resulting from your choice of express, premium, scheduled, or another non-standard delivery method will not be refunded beyond the cost of the least expensive standard delivery option.
We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice.
We may withhold the refund until:
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We receive the returned products; or
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You provide reliable evidence that the products have been sent back,
whichever occurs first.
The refund will normally be made using the same payment method used for the original purchase unless another method is expressly agreed with you.
You will not be charged a fee for receiving the refund. Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
8. Damaged, Defective, Incomplete or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If a product is damaged, defective, incomplete, incorrect, or materially different from its description, contact us at:
Please provide:
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Your order number
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A description of the problem
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Photographs or videos showing the issue, if reasonably possible
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Photographs of the packaging if the product was damaged during delivery
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Details of any missing components
Failure to report the issue immediately does not remove any mandatory statutory rights.
Where a product is defective or non-conforming, you may be entitled to repair or replacement free of charge.
Where repair or replacement is impossible, disproportionate, unsuccessful, delayed beyond a reasonable period, or causes significant inconvenience, you may be entitled to an appropriate price reduction or termination of the contract and a refund.
We will pay reasonable return shipping costs for confirmed damaged, defective, incomplete, or incorrect products.
Please do not arrange an expensive freight return without contacting us first unless immediate action is necessary to prevent danger or further damage.
9. Statutory Legal Guarantee
Consumers benefit from the applicable statutory legal guarantee.
Under European Union consumer rules, consumers generally receive a minimum two-year legal guarantee beginning on the day the products are delivered.
The legal guarantee may apply where a product:
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Does not match its description
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Does not have the agreed characteristics
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Does not have the advertised functionality
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Is unsuitable for its normal intended use
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Is unsuitable for a particular purpose accepted by us
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Does not include agreed accessories or instructions
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Does not have the quality, durability, compatibility, or safety reasonably expected
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Was installed incorrectly by us
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Was installed incorrectly because the supplied instructions were defective
Any manufacturer or commercial warranty is additional to the statutory legal guarantee and does not replace, restrict, or reduce your statutory rights against the seller.
Damage caused solely by misuse, accidents, unauthorised modifications, improper maintenance, normal wear and tear, or operation outside the stated technical specifications may not constitute a statutory defect.
10. Exchanges
We do not guarantee direct exchanges.
If you want another model, specification, colour, or accessory, the fastest option is normally to return the original product in accordance with this policy and place a new order.
If the original product is defective or incorrect, contact us before placing another order so that we can arrange an appropriate repair, replacement, or other remedy.
11. Order Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, contact us immediately at:
We will attempt to stop the order, but cancellation cannot be guaranteed once processing or shipping has begun.
If the product has already been dispatched, eligible consumers may exercise their statutory right of withdrawal in accordance with this policy.
12. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain products and contracts, including:
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Products made according to the customer’s individual specifications
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Clearly personalised or customised products
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Products that deteriorate or expire rapidly
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Sealed products unsuitable for return for health protection or hygiene reasons after the seal has been removed
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Sealed audio, video, or software products after the seal has been removed
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Products that have been inseparably mixed with other goods after delivery
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Digital content where performance began after the consumer expressly consented to immediate performance and acknowledged the loss of the right of withdrawal
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Fully performed services where performance began with the consumer’s express consent and acknowledgment of the relevant consequences
These exceptions will be applied only where legally applicable.
A product will not be excluded from return solely because it was discounted, included in a promotional offer, or described as a sale product if a statutory withdrawal or defect remedy applies.
13. Refused, Unclaimed or Undeliverable Parcels
Refusing delivery or failing to collect a parcel does not automatically constitute a valid withdrawal.
If you wish to withdraw from the purchase, you must send us a clear withdrawal statement.
If a parcel is returned because the address provided by the customer was incorrect, incomplete, inaccessible, or the parcel was not collected, we will contact the customer regarding redelivery or a refund.
Any deduction for additional costs will only be made where permitted by law and where the costs were reasonably incurred.
14. Partial Returns and Promotional Offers
If you return only part of an order, you will receive a refund for the returned products.
Where a discount, free product, bundle price, or promotional offer depended on purchasing several products, the refund may be recalculated based on the products retained, provided that the promotional conditions were disclosed clearly before purchase and the recalculation is permitted by law.
Complimentary products supplied with a returned order should also be returned. If they are not returned, their reasonable value may be deducted where legally permitted.
15. Late or Missing Refunds
If you have received confirmation that a refund was issued but it has not appeared in your account:
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Check the original payment account again.
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Contact your bank, card issuer, PayPal, or other payment provider.
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Allow for the provider’s normal processing period.
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Contact us at hoan8913d7364@gmail.com if the refund is still missing.
16. Business Customers
The statutory 14-day consumer right of withdrawal does not normally apply to purchases made primarily for trade, business, or professional purposes.
Voluntary returns by business customers require prior written agreement unless the goods are defective or another mandatory right applies.
Nothing in this section limits non-excludable rights relating to defective or incorrectly supplied products.
17. Contact Information
For questions about withdrawals, returns, refunds, exchanges, or defective products, contact:
seapm.shop
ALBA Europe Holding Verwaltungs Public Limited Company
Knesebeckstraße 56-58
10719 Berlin
Germany
Commercial Register: HRB 204505 B
Amtsgericht Charlottenburg
Irish Registration No.: 0640467
Email: hoan8913d7364@gmail.com
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the purchase contract. You may also send the same information by email without using this form.
To:
ALBA Europe Holding Verwaltungs Public Limited Company
Knesebeckstraße 56-58
10719 Berlin
Germany
Email: hoan8913d7364@gmail.com
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Order number:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date:
Delete as appropriate where wording offers more than one option.