FAQ

Frequently Asked Questions

Welcome to the seapm.shop FAQ. Here you will find answers about our products, orders, delivery, returns, refunds, and customer support.

Orders and Payments

How can I place an order?

Choose the product you want, select the available specifications or accessories, add it to your cart, and proceed to checkout. Review your delivery address and order details carefully before confirming payment.

Which payment methods do you accept?

All currently available payment methods are displayed during checkout. Availability may depend on your location, order value, and payment provider.

Are taxes included in the displayed prices?

Unless otherwise stated, prices shown to consumers include applicable value-added tax. The complete order total will be displayed before you confirm the purchase.

Will I receive an order confirmation?

Yes. After placing your order, you should receive a confirmation email containing your order number and purchase details.

If you cannot find it, please check your spam or junk folder before contacting us.

Can I change or cancel my order?

We will try to change or cancel the order before dispatch, but changes cannot be guaranteed once processing or shipping has begun.

If the order has already been dispatched, eligible consumers may use the statutory right of withdrawal described in our Return and Refund Policy.

Shipping and Delivery

Do you offer free shipping?

Yes. We provide free standard shipping throughout Germany, with no minimum order value.

How long does delivery take?

The estimated delivery time is 5–14 business days after order confirmation.

Business days are Monday through Friday, excluding German public holidays.

Delivery may take longer during holidays, peak shopping periods, severe weather, carrier disruptions, or other events outside our reasonable control.

Do you deliver outside Germany?

Our standard delivery service currently covers Germany.

If another destination is available, the applicable delivery options, costs, and estimated delivery time will be displayed during checkout.

How can I track my order?

Where tracking is available, we will send a shipping-confirmation email containing a tracking number or tracking link after dispatch.

Tracking information may require additional time to become active after the carrier receives the parcel.

Will all products arrive in one parcel?

Not always. Orders containing multiple products or accessories may be delivered in separate parcels.

Separate parcels may arrive on different dates and have different tracking numbers. You will not be charged additional standard shipping fees because an order is divided into several parcels.

What should I do if my order is delayed?

If your order has not arrived after 14 business days, contact us at hoan8913d7364@gmail.com and include your order number.

We will investigate the shipment with the carrier and provide an update.

What if tracking shows “delivered,” but I cannot find the parcel?

Please:

Check the delivery location and surrounding area.
Ask household members, neighbours, reception staff, or building management.
Check for a delivery notice from the carrier.
Contact the carrier using the tracking number.
Contact us if the parcel remains missing.

We will assist with an appropriate carrier investigation.

What happens if I entered the wrong delivery address?

We will try to correct the address before dispatch, but an address change cannot be guaranteed once the order has entered processing or has been shipped.

Please always check the recipient name, street, house number, postal code, and city before placing the order.

Products and Safety

What type of products do you sell?

seapm.shop offers technical tools and equipment for welding, cutting, cleaning, automotive, electrical, and industrial applications.

Product specifications, included accessories, intended use, and compatibility information are listed on each product page.

Are the products suitable for beginners?

Suitability depends on the individual product.

Laser, welding, cutting, electrical, and industrial equipment may require professional training, protective equipment, suitable ventilation, and compliance with workplace safety regulations.

Always read the product instructions and safety warnings before use. Do not operate technical equipment unless you understand how to use it safely.

How do I check product compatibility?

Review the technical specifications on the product page, including:

Voltage and power requirements
Plug and connection types
Dimensions
Included accessories
Equipment compatibility
Software requirements
Installation requirements

If you are unsure, contact us before ordering.

Does the product include all accessories shown?

The exact package contents are listed on the relevant product page.

Decorative objects, background equipment, or accessories shown only for demonstration may not be included unless they are expressly listed as part of the package.

Returns and Refunds

Can I return my order?

Consumers generally have the right to withdraw from an online purchase within 14 days without providing a reason.

The withdrawal period normally begins on the day you, or a third party designated by you other than the carrier, receives the goods.

Please read our Return and Refund Policy for the complete conditions and Model Withdrawal Form.

How do I request a return?

Send a clear return or withdrawal request to:

hoan8913d7364@gmail.com

Please include:

Your full name
Your order number
The products you wish to return
The date the products were received
A brief description of the issue, if applicable

We will provide the appropriate return instructions.

Who pays the return shipping cost?

For a non-defective product returned because you changed your mind or ordered the wrong item, you are generally responsible for the direct cost of parcel return shipping.

We will bear reasonable return costs if the product is defective, damaged, incomplete, incorrect, or materially different from its description.

For large products that cannot normally be returned by parcel post, contact us before arranging transportation.

Do returned products have to be unused?

You may inspect a product to the extent reasonably necessary to determine its nature, characteristics, and functionality.

You may be responsible for a reduction in value caused by handling or using the product beyond what would normally be permitted when inspecting it in a physical store.

Original packaging is recommended but is not automatically required for exercising a statutory right of withdrawal.

When will I receive my refund?

Refunds are normally issued using the original payment method.

For a valid withdrawal, we will process the refund without undue delay and no later than 14 days after receiving the withdrawal notice.

We may withhold the refund until we receive the returned products or reliable evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may need additional time to display the refund.

What should I do if my product arrives damaged or defective?

Your order number
A description of the problem
Photographs or videos showing the issue
Photographs of the packaging if it was damaged during delivery
Details of any missing components

Please keep the product and packaging until we provide further instructions.

What if I receive the wrong product or something is missing?

Where confirmed, we will arrange an appropriate replacement, completion of delivery, return, or refund without additional cost.

Do products have a warranty?

Consumers benefit from the applicable statutory legal guarantee.

Under European Union consumer rules, new consumer goods generally have a minimum two-year legal guarantee from the date of delivery.

Any separate manufacturer or commercial warranty is additional to, and does not replace, your statutory rights against the seller.

Customer Support

How can I contact customer support?

Email us at: